Boundaries of Order (Butler Shaffer)
- Highlight Loc. 1099-1104 | Added on Tuesday, January 10, 2012, 08:38 AM
Within a holographic organization, authority flows horizontally, or laterally, with members communicating and exchanging directly with one another, rather than through formal intermediaries. The function of leaders within such a system is not to direct, control, and supervise members, but to coordinate and facilitate (e.g., to make certain that raw materials are available for work, to maintain clear channels for feedback, or, as the phrase used to be employed to describe the role of college administrators: to keep the snow off the sidewalks). Order is more spontaneously derived as a by-product of the behavior of all members of the organization, not the creature of institutional design or authoritative pronouncement.
